Job Description
• Lead the Customer assistance process (CRA) and monitor performance • Manage /Monitor call center activities and performance • Manager/ Monitor the Road Side Assistance program • Act as voice customer to improve customer related issues • Communicate product failures and follow up on resolution • Evaluate technical capabilities of Services outlets’ staff and recommend training plans • Ensure the implementation of GM service standards in his/her area of responsibility • Provide technical support to dealer and fleet owner • Support dealer in the implementation of repair procedures • Ensure the implementation of service remedies, field actions, and recall campaigns • Assure the achievements of respective after-sales deliverables/KPIs in his/her area of responsibility • Approve /Control warranty transactions targeting customer satisfaction
Job Qualifications
• BSc in Mechanical Engineering with proven excellent academic results • 2-3 years experience in a related position • Good analytical skills and ability to solve complex problems • Team Player, self motivated, and capable of working under pressure • Excellent communication skills in English and Arabic • Excellent computer skills (Microsoft office, Microsoft project…etc) • Valid driving license